CircleLoop experienced a minor incident on July 20, 2026 affecting Outbound calls, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:02 AM UTC
We are aware of reports that some customers are currently unable to make outbound calls. Initial indications suggest this may be caused by an external issue, but we are actively investigating to confirm the cause. During this incident, some customers may receive messages stating that their service has been suspended. Please disregard these messages while we continue our investigation. We will provide further updates as soon as more information becomes available.
- investigating Jul 20, 2026, 09:15 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 20, 2026, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 09:34 AM UTC
This incident has been resolved.