CircleLoop incident

Desktop App Update Issues

Notice Resolved View vendor source →

CircleLoop experienced a notice incident on May 26, 2026, lasting 6d 23h. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 12:55 PM UTC
Resolved
Jun 02, 2026, 12:27 PM UTC
Duration
6d 23h
Detected by Pingoru
May 26, 2026, 12:55 PM UTC

Update timeline

  1. investigating May 26, 2026, 12:55 PM UTC

    Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

  2. identified May 26, 2026, 01:17 PM UTC

    We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

  3. identified Jun 02, 2026, 12:27 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 02, 2026, 12:27 PM UTC

    The auto updater is working fine.