CircleLoop incident

Presence/Status issues - Call impacting

Minor Resolved View vendor source →

CircleLoop experienced a minor incident on July 30, 2025 affecting Inbound calls, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 10:05 AM UTC
Resolved
Jul 30, 2025, 11:39 AM UTC
Duration
1h 33m
Detected by Pingoru
Jul 30, 2025, 10:05 AM UTC

Affected components

Inbound calls

Update timeline

  1. investigating Jul 30, 2025, 10:05 AM UTC

    We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

  2. investigating Jul 30, 2025, 10:30 AM UTC

    We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

  3. investigating Jul 30, 2025, 11:02 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 30, 2025, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 30, 2025, 11:39 AM UTC

    This incident has been resolved.