CircleLoop Outage History

CircleLoop is up right now

CircleLoop had 18 outages in the last 2 years totaling 8042h 59m of downtime — averaging 0.7 incidents per month.

There were 18 CircleLoop outages since September 4, 2024 totaling 8042h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.circleloop.com

Minor July 20, 2026

Outbound Calling Issues

Detected by Pingoru
Jul 20, 2026, 09:02 AM UTC
Resolved
Jul 20, 2026, 09:34 AM UTC
Duration
32m
Affected: Outbound calls
Timeline · 4 updates
  1. investigating Jul 20, 2026, 09:02 AM UTC

    We are aware of reports that some customers are currently unable to make outbound calls. Initial indications suggest this may be caused by an external issue, but we are actively investigating to confirm the cause. During this incident, some customers may receive messages stating that their service has been suspended. Please disregard these messages while we continue our investigation. We will provide further updates as soon as more information becomes available.

  2. investigating Jul 20, 2026, 09:15 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 20, 2026, 09:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2026, 09:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 26, 2026

Desktop App Update Issues

Detected by Pingoru
May 26, 2026, 12:55 PM UTC
Resolved
Jun 02, 2026, 12:27 PM UTC
Duration
6d 23h
Timeline · 4 updates
  1. investigating May 26, 2026, 12:55 PM UTC

    Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

  2. identified May 26, 2026, 01:17 PM UTC

    We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

  3. identified Jun 02, 2026, 12:27 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 02, 2026, 12:27 PM UTC

    The auto updater is working fine.

Read the full incident report →

Minor March 4, 2026

Android Inbound Call Routing Error

Detected by Pingoru
Mar 04, 2026, 09:24 AM UTC
Resolved
Mar 31, 2026, 12:53 PM UTC
Duration
27d 3h
Affected: Inbound calls
Timeline · 2 updates
  1. identified Mar 04, 2026, 09:24 AM UTC

    The issue has been identified and a fix is currently being implemented.

  2. resolved Mar 31, 2026, 12:53 PM UTC

    After a production deployment on 31.03.2026, this has now been resolved.

Read the full incident report →

Minor February 27, 2026

Voicemail Records Failure; Inbound Call Redirect Failure; International Outbound Calls Failure

Detected by Pingoru
Feb 27, 2026, 10:29 AM UTC
Resolved
Mar 03, 2026, 11:28 AM UTC
Duration
4d
Affected: Inbound callsiOS AppOutbound calls
Timeline · 4 updates
  1. identified Feb 27, 2026, 10:29 AM UTC

    The root cause has been identified, and the fix is currently undergoing testing.

  2. monitoring Mar 02, 2026, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 03, 2026, 11:25 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 03, 2026, 11:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 28, 2025

Update issues for MAC application

Detected by Pingoru
Aug 28, 2025, 09:37 AM UTC
Resolved
Oct 15, 2025, 02:57 PM UTC
Duration
48d 5h
Timeline · 2 updates
  1. identified Aug 28, 2025, 09:37 AM UTC

    We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.

  2. resolved Oct 15, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

Incoming Calls to Mobile numbers

Detected by Pingoru
Aug 05, 2025, 10:39 AM UTC
Resolved
Aug 05, 2025, 12:49 PM UTC
Duration
2h 9m
Affected: Inbound calls
Timeline · 2 updates
  1. identified Aug 05, 2025, 10:39 AM UTC

    We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.

  2. resolved Aug 05, 2025, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2025

Presence/Status issues

Detected by Pingoru
Jul 30, 2025, 01:09 PM UTC
Resolved
Jul 31, 2025, 01:20 PM UTC
Duration
1d
Timeline · 4 updates
  1. investigating Jul 30, 2025, 01:09 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 30, 2025, 01:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 30, 2025, 02:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2025, 01:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2025

Presence/Status issues - Call impacting

Detected by Pingoru
Jul 30, 2025, 10:05 AM UTC
Resolved
Jul 30, 2025, 11:39 AM UTC
Duration
1h 33m
Affected: Inbound calls
Timeline · 5 updates
  1. investigating Jul 30, 2025, 10:05 AM UTC

    We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

  2. investigating Jul 30, 2025, 10:30 AM UTC

    We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

  3. investigating Jul 30, 2025, 11:02 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 30, 2025, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 30, 2025, 11:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2025

Issues call EE Numbers

Detected by Pingoru
Jul 24, 2025, 12:39 PM UTC
Resolved
Jul 25, 2025, 08:10 AM UTC
Duration
19h 31m
Affected: Outbound calls
Timeline · 2 updates
  1. investigating Jul 24, 2025, 12:39 PM UTC

    We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.

  2. resolved Jul 25, 2025, 08:10 AM UTC

    We have received response from EE that they believe the issue to now be resolved.

Read the full incident report →

Minor July 3, 2025

Incound Calling - iOS

Detected by Pingoru
Jul 03, 2025, 11:12 AM UTC
Resolved
Jul 03, 2025, 01:30 PM UTC
Duration
2h 17m
Affected: Inbound callsiOS App
Timeline · 4 updates
  1. identified Jul 03, 2025, 11:12 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 03, 2025, 12:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 03, 2025, 12:17 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 03, 2025, 01:30 PM UTC

    This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.

Read the full incident report →

Minor April 17, 2025

Identified Issue with SMS

Detected by Pingoru
Apr 17, 2025, 10:19 AM UTC
Resolved
Aug 28, 2025, 09:34 AM UTC
Duration
132d 23h
Affected: SMS
Timeline · 3 updates
  1. identified Apr 17, 2025, 10:19 AM UTC

    We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.

  2. identified Aug 28, 2025, 09:34 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 28, 2025, 09:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2025

Sign-in/App usage issues

Detected by Pingoru
Apr 01, 2025, 01:13 PM UTC
Resolved
Apr 01, 2025, 01:34 PM UTC
Duration
21m
Affected: Inbound callsiOS AppOutbound callsAPISMS
Timeline · 3 updates
  1. identified Apr 01, 2025, 01:13 PM UTC

    We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

  2. monitoring Apr 01, 2025, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2025, 01:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2025

Sign in issues

Detected by Pingoru
Apr 01, 2025, 10:39 AM UTC
Resolved
Apr 01, 2025, 11:02 AM UTC
Duration
22m
Affected: Inbound callsOutbound callsAPI
Timeline · 4 updates
  1. investigating Apr 01, 2025, 10:39 AM UTC

    We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

  2. investigating Apr 01, 2025, 10:48 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 01, 2025, 10:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2025, 11:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 31, 2025

Outbound calls to Republic of Ireland

Detected by Pingoru
Jan 31, 2025, 04:08 PM UTC
Resolved
Feb 03, 2025, 09:11 AM UTC
Duration
2d 17h
Affected: Outbound calls
Timeline · 2 updates
  1. identified Jan 31, 2025, 04:08 PM UTC

    We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.

  2. resolved Feb 03, 2025, 09:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2024

Degraded Performance

Detected by Pingoru
Dec 18, 2024, 04:11 PM UTC
Resolved
Dec 19, 2024, 09:20 AM UTC
Duration
17h 8m
Affected: API
Timeline · 6 updates
  1. investigating Dec 18, 2024, 04:11 PM UTC

    We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.

  2. investigating Dec 18, 2024, 04:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 18, 2024, 04:46 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 18, 2024, 05:03 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Dec 18, 2024, 05:16 PM UTC

    A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

  6. resolved Dec 19, 2024, 09:20 AM UTC

    This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

Read the full incident report →

Notice October 7, 2024

Billing emails not sending

Detected by Pingoru
Oct 07, 2024, 10:06 AM UTC
Resolved
Oct 11, 2024, 11:31 AM UTC
Duration
4d 1h
Timeline · 2 updates
  1. identified Oct 07, 2024, 10:06 AM UTC

    We've identified an issue meaning our billing emails are not being sent successfully. We're looking to fix this and emails not sent will be retried upon resolution.

  2. resolved Oct 11, 2024, 11:31 AM UTC

    The mail issue has now been resolved and we are resending any invoices that may not have been received during the downtime.

Read the full incident report →

Notice September 9, 2024

Support Mailbox Down

Detected by Pingoru
Sep 09, 2024, 08:17 AM UTC
Resolved
Sep 09, 2024, 11:55 AM UTC
Duration
3h 38m
Timeline · 2 updates
  1. identified Sep 09, 2024, 08:17 AM UTC

    Apologies for any inconvenience. The circleloop support and porting inbox's ([email protected] & [email protected]) are currently down. For any support or porting inquiries please contact us by phone on 03330506070.

  2. resolved Sep 09, 2024, 11:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2024

Sign-in and calling issues (iOS and Android)

Detected by Pingoru
Sep 04, 2024, 11:13 AM UTC
Resolved
Dec 19, 2024, 11:22 AM UTC
Duration
106d
Affected: Outbound calls
Timeline · 7 updates
  1. identified Sep 04, 2024, 11:13 AM UTC

    We have identified issues affecting the latest version of the CircleLoop application specifically on iOS and Android devices. - Some clients are unable to sign in to the android application - Some clients are having issues initiating outbound calls We are working on a fix which will be available as soon as possible.

  2. identified Sep 04, 2024, 02:41 PM UTC

    Fix has been developed and pending approval from Google and Apple.

  3. monitoring Sep 04, 2024, 05:29 PM UTC

    iOS: A fix has been implemented for the affected users on iOS. Ensure you are on the latest version by uninstalling and reinstalling the app from the app store If you are unable to sign in after updating to the latest version of the app you will need to do a password reset. Android: App still pending approval from Google.

  4. monitoring Sep 05, 2024, 11:37 AM UTC

    We are continuing to monitor for any further issues.

  5. identified Sep 05, 2024, 11:39 AM UTC

    It appears some users are still experiencing sign in issues on both platforms. We're investigating further. Updates to follow

  6. monitoring Sep 05, 2024, 12:58 PM UTC

    We've released a fix for the sign-in issue and we are monitoring the results.

  7. resolved Dec 19, 2024, 11:22 AM UTC

    This incident has been resolved.

Read the full incident report →