Ciptex incident

Race ESign - Degraded performance on the Race ESign application

Minor Resolved View vendor source →

Ciptex experienced a minor incident on June 10, 2026 affecting Race ESign, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 07:57 AM UTC
Resolved
Jun 10, 2026, 08:12 AM UTC
Duration
14m
Detected by Pingoru
Jun 10, 2026, 07:57 AM UTC

Affected components

Race ESign

Update timeline

  1. investigating Jun 10, 2026, 07:57 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Jun 10, 2026, 08:09 AM UTC

    Since 7:31 AM (UTC), we have been experiencing degraded performance affecting both the Race ESign application and the API v3. The main impact is increased latency in the execution of our processes. The Yousign engineering team is actively investigating to assess the full scope of the impact and identify the root cause. We will provide a further update as soon as we have more information.

  3. resolved Jun 10, 2026, 08:12 AM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.