Ciptex incident

Twilio - Elevated Call Failures over Twilio Interconnect in US1 region

Minor Resolved View vendor source →

Ciptex experienced a minor incident on December 19, 2025 affecting Twilio SIP Interface and Twilio PSTN, lasting 7h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 04:09 PM UTC
Resolved
Dec 19, 2025, 11:28 PM UTC
Duration
7h 18m
Detected by Pingoru
Dec 19, 2025, 04:09 PM UTC

Affected components

Twilio SIP InterfaceTwilio PSTN

Update timeline

  1. investigating Dec 19, 2025, 04:09 PM UTC

    Twilio are investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 1 hour or as soon as more information becomes available

  2. investigating Dec 19, 2025, 04:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 19, 2025, 06:56 PM UTC

    Twilio are still investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 2 hours or as soon as more information becomes available

  4. investigating Dec 19, 2025, 08:46 PM UTC

    Twilio are still investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 4 hours or as soon as more information becomes available

  5. resolved Dec 19, 2025, 11:28 PM UTC

    The issue with elevated call failures has been resolved and calls over Twilio Interconnect in US1 region is operating normally at this time.