Ciptex incident

Twilio - Voice Call Failures from Twilio Phone Numbers to Multiple Countries

Minor Resolved View vendor source →

Ciptex experienced a minor incident on September 3, 2026 affecting Twilio Voice, Europe, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 10:02 AM UTC
Resolved
Sep 03, 2026, 01:54 PM UTC
Duration
3h 52m
Detected by Pingoru
Sep 03, 2026, 10:02 AM UTC

Affected components

Twilio Voice, Europe

Update timeline

  1. investigating Sep 03, 2026, 10:02 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 03, 2026, 10:07 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 03, 2026, 10:08 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Sep 03, 2026, 10:29 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Sep 03, 2026, 11:30 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 03, 2026, 11:54 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Sep 03, 2026, 01:54 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Sep 03, 2026, 01:54 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.