Ciptex experienced a minor incident on May 19, 2026 affecting Twilio Conversations, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 05:11 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 19, 2026, 05:20 AM UTC
Twilio are currently observing a spike in Whatsapp conversations outbound messages delay. They will continue to monitoring the service to ensure a full recovery. We will provide another updatr as soon as more information becomes available.
- resolved May 19, 2026, 05:47 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.