Ciptex incident
Twilio - Voice call failures from Germany network subscribers to Germany numbers.
Ciptex experienced a minor incident on May 7, 2026 affecting Twilio PSTN and Twilio Voice, Europe, lasting 9h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 12:53 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 07, 2026, 01:00 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. The Twilio engineering team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 07, 2026, 04:00 PM UTC
Twilio has observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 07, 2026, 09:59 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.