Ciptex experienced a minor incident on May 6, 2026 affecting Twilio PSTN and Twilio Voice, Europe, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 04:58 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 06, 2026, 05:03 PM UTC
Twilio are experiencing intermittent call failures to Spain. Their engineers are working with their carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 06, 2026, 10:30 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.