Cielo incident

Indisponibilidade para o emissor Caju Benefícios - Crédito

Minor Resolved View vendor source →

Cielo experienced a minor incident on April 2, 2026 affecting Autorizador Digital and Autorizador Físico and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 03:19 PM UTC
Resolved
Apr 02, 2026, 05:43 PM UTC
Duration
2h 24m
Detected by Pingoru
Apr 02, 2026, 03:19 PM UTC

Affected components

Autorizador DigitalAutorizador FísicoBandeiras / Emissores / Parceiros

Update timeline

  1. investigating Apr 02, 2026, 03:19 PM UTC

    Identificamos indisponibilidade para o emissor Caju Benefícios, bandeira Visa na modalidade crédito para os ambientes físico e e-commerce.

  2. investigating Apr 02, 2026, 03:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 02, 2026, 03:20 PM UTC

    Aguardando retorno do emissor para análise.

  4. monitoring Apr 02, 2026, 05:05 PM UTC

    Seguimos aguardando a ação por parte do emissor

  5. resolved Apr 02, 2026, 05:43 PM UTC

    Ambiente normalizado.