- Detected by Pingoru
- Apr 30, 2026, 07:14 PM UTC
- Resolved
- Apr 30, 2026, 09:00 PM UTC
- Duration
- 1h 45m
Affected: Site Cielo
Timeline · 2 updates
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investigating Apr 30, 2026, 08:18 PM UTC
Em análise pelos times responsáveis.
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resolved Apr 30, 2026, 10:18 PM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 02:53 PM UTC
- Resolved
- Apr 30, 2026, 04:03 PM UTC
- Duration
- 1h 9m
Affected: Pix
Timeline · 2 updates
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investigating Apr 30, 2026, 02:53 PM UTC
Estamos investigando o caso junto ao banco emissor
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resolved Apr 30, 2026, 04:03 PM UTC
Ambiente normalizado após ações do emissor.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 02:49 PM UTC
- Resolved
- May 01, 2026, 12:33 AM UTC
- Duration
- 9h 43m
Affected: Autorizador DigitalAutorizador FísicoBandeiras / Emissores / Parceiros
Timeline · 3 updates
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investigating Apr 30, 2026, 04:19 PM UTC
Em análise pelo emissor.
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investigating Apr 30, 2026, 05:35 PM UTC
Seguimos aguardando retorno do emissor sobre análise do problema.
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resolved May 01, 2026, 12:33 AM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 07:01 PM UTC
- Resolved
- Apr 30, 2026, 10:30 AM UTC
- Duration
- 15h 28m
Affected: Bandeiras / Emissores / Parceiros
Timeline · 2 updates
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investigating Apr 29, 2026, 08:32 PM UTC
Identificada indisponibilidade para transações Digio Elo Débito e Crédito, impactando o mundo físico e e-Commerce. Confirmada manutenção no ambiente do emissor, sem previsão de resolução.
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resolved Apr 30, 2026, 11:39 AM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 12:53 PM UTC
- Resolved
- Apr 29, 2026, 04:55 PM UTC
- Duration
- 4h 2m
Affected: Autorizador Digitale-Commerce - PSP
Timeline · 2 updates
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investigating Apr 29, 2026, 12:53 PM UTC
Identificada indisponibilidade no ambiente de Homologação/Sandbox do e-Commerce, impactando em testes de implementação. O ambiente produtivo segue disponível e estável.
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resolved Apr 29, 2026, 04:55 PM UTC
Ambiente normalizado
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 02:00 PM UTC
- Resolved
- Apr 27, 2026, 04:00 PM UTC
- Duration
- 2h
Affected: Liquidação Financeira (PagFor)
Timeline · 2 updates
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identified Apr 27, 2026, 04:38 PM UTC
Confirmado problema interno no ambiente do Banco Domicílio Itaú para os produtos de Crédito e Débito de 24/abril.
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resolved Apr 27, 2026, 04:38 PM UTC
Pagamentos efetivados pelo Itaú junto aos estabelecimentos comerciais.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 01:01 PM UTC
- Resolved
- Apr 24, 2026, 01:12 PM UTC
- Duration
- 10m
Affected: App CieloSite Cielo
Timeline · 2 updates
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investigating Apr 24, 2026, 01:11 PM UTC
Times seguem investigando o caso.
-
resolved Apr 24, 2026, 01:16 PM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 12:10 PM UTC
- Resolved
- Apr 23, 2026, 12:58 PM UTC
- Duration
- 47m
Affected: Autorizador Físico
Timeline · 2 updates
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investigating Apr 23, 2026, 12:10 PM UTC
Identificada indisponibilidade na inicialização de terminais Tap On Phone para aparelhos Android e iOS
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resolved Apr 23, 2026, 12:58 PM UTC
Ambiente normalizado
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 08:36 AM UTC
- Resolved
- Apr 22, 2026, 09:42 AM UTC
- Duration
- 1h 5m
Affected: Autorizador FísicoBandeiras / Emissores / Parceirose-Commerce - Parceiros
Timeline · 2 updates
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identified Apr 22, 2026, 09:59 AM UTC
Identificado aumento de transações negadas com o retorno "AA" Timeout na bandeira Mastercard no produto Débito, através do autorizador físico e E-commerce.
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resolved Apr 22, 2026, 10:00 AM UTC
Ambiente normalizado
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 12:46 PM UTC
- Resolved
- Apr 18, 2026, 01:26 PM UTC
- Duration
- 40m
Affected: Bandeiras / Emissores / ParceirosPix
Timeline · 2 updates
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investigating Apr 18, 2026, 01:23 PM UTC
Em análise pelo emissor.
-
resolved Apr 18, 2026, 02:02 PM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 02:59 PM UTC
- Resolved
- Apr 16, 2026, 09:10 PM UTC
- Duration
- 6h 11m
Affected: Site Cielo
Timeline · 2 updates
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investigating Apr 16, 2026, 03:38 PM UTC
Em avaliação.
-
resolved Apr 16, 2026, 09:10 PM UTC
Normalizado após ações técnicas.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 04:45 PM UTC
- Resolved
- Apr 15, 2026, 05:25 PM UTC
- Duration
- 40m
Affected: Site Cielo
Timeline · 2 updates
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investigating Apr 15, 2026, 05:12 PM UTC
Ambiente em investigação.
-
resolved Apr 15, 2026, 05:42 PM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 01:29 PM UTC
- Resolved
- Apr 16, 2026, 12:06 AM UTC
- Duration
- 10h 36m
Timeline · 4 updates
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identified Apr 15, 2026, 01:29 PM UTC
Informado pelo parceiro Alelo que estão avaliando internamente.
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identified Apr 15, 2026, 05:59 PM UTC
Caso segue em avaliação com o parceiro Alelo.
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identified Apr 15, 2026, 08:50 PM UTC
Parceiro Alelo segue em sala com suas devidas tratativas em prol da normalização do ambiente
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resolved Apr 16, 2026, 12:06 AM UTC
Realizadas ações no ambiente Cielo normalizando o incidente.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 11:00 AM UTC
- Resolved
- Apr 15, 2026, 07:24 PM UTC
- Duration
- 8h 23m
Affected: Autorizador Físico
Timeline · 3 updates
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investigating Apr 15, 2026, 12:35 PM UTC
Estamos investigando junto à operadora Claro.
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identified Apr 15, 2026, 01:06 PM UTC
Seguimos aguardando o retorno das ações da Operadora.
-
resolved Apr 15, 2026, 07:24 PM UTC
Ambiente normalizado
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 01:44 AM UTC
- Resolved
- Apr 15, 2026, 01:52 PM UTC
- Duration
- 12h 7m
Affected: e-Commerce - PSPPix
Timeline · 2 updates
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monitoring Apr 15, 2026, 02:24 PM UTC
Transações do novo provedor PIX Cielo 2 estavam sem atualização de pagamento para cliente e-commerce.
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resolved Apr 15, 2026, 02:25 PM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 04:35 PM UTC
- Resolved
- Apr 14, 2026, 04:43 PM UTC
- Duration
- 7m
Affected: App CieloSite Cielo
Timeline · 2 updates
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investigating Apr 14, 2026, 05:27 PM UTC
Em avaliação.
-
resolved Apr 14, 2026, 05:28 PM UTC
Normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 04:35 PM UTC
- Resolved
- Apr 14, 2026, 04:43 PM UTC
- Duration
- 8m
Affected: Pix
Timeline · 2 updates
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investigating Apr 14, 2026, 05:19 PM UTC
Cenário em investigação.
-
resolved Apr 14, 2026, 05:19 PM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 02:08 PM UTC
- Resolved
- Apr 14, 2026, 02:27 PM UTC
- Duration
- 19m
Timeline · 2 updates
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investigating Apr 14, 2026, 02:34 PM UTC
Em análise pelos times técnicos.
-
resolved Apr 14, 2026, 02:54 PM UTC
Ambiente normalizado após ações dos times técnicos.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 03:54 PM UTC
- Resolved
- Apr 13, 2026, 05:05 PM UTC
- Duration
- 1h 10m
Affected: Autorizador FísicoBandeiras / Emissores / ParceirosPix
Timeline · 2 updates
-
identified Apr 13, 2026, 03:54 PM UTC
Em analise pelo emissor
-
resolved Apr 13, 2026, 05:05 PM UTC
Ambiente normalizado após ações do emissor.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 02:47 PM UTC
- Resolved
- Apr 13, 2026, 05:31 PM UTC
- Duration
- 2h 43m
Affected: App CieloSite Cielo
Timeline · 2 updates
-
investigating Apr 13, 2026, 02:47 PM UTC
Estamos investigando
-
resolved Apr 13, 2026, 05:59 PM UTC
Ambiente normalizado
Read the full incident report →
- Detected by Pingoru
- Apr 11, 2026, 11:00 AM UTC
- Resolved
- Apr 11, 2026, 11:49 AM UTC
- Duration
- 49m
Affected: App CieloSite Cielo
Timeline · 3 updates
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investigating Apr 11, 2026, 11:23 AM UTC
Identificamos uma indisponibilidade no Extrato de Vendas do dia anterior Site/ APP.
-
investigating Apr 11, 2026, 11:25 AM UTC
Em processo de normalização, com previsão de estabilização às 9h.
-
resolved Apr 11, 2026, 12:15 PM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 06:10 PM UTC
- Resolved
- Apr 10, 2026, 06:24 PM UTC
- Duration
- 14m
Affected: Bandeiras / Emissores / ParceirosPix
Timeline · 2 updates
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identified Apr 10, 2026, 06:10 PM UTC
Em analise pelo emissor
-
resolved Apr 10, 2026, 06:24 PM UTC
Ambiente normalizado.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 12:39 PM UTC
- Resolved
- Apr 10, 2026, 09:02 PM UTC
- Duration
- 8h 23m
Affected: Autorizador Físico
Timeline · 2 updates
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investigating Apr 10, 2026, 12:39 PM UTC
Problema identificado e sendo analisado com os times técnicos.
-
resolved Apr 10, 2026, 09:02 PM UTC
Ambiente normalizado após atuação do time técnico da operadora.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 07:17 PM UTC
- Resolved
- Apr 09, 2026, 07:18 PM UTC
- Duration
- 1m
Affected: Autorizador Físico
Timeline · 2 updates
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investigating Apr 09, 2026, 07:17 PM UTC
Banco Itaú Débito Mastercard e Visa parcialmente indisponível Equipes técnicas do Emissor analisando.
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resolved Apr 09, 2026, 07:18 PM UTC
Ambiente normalizado, ação não informada pelo emissor.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 05:15 PM UTC
- Resolved
- Apr 09, 2026, 06:34 PM UTC
- Duration
- 1h 18m
Affected: Bandeiras / Emissores / ParceirosPix
Timeline · 2 updates
-
identified Apr 09, 2026, 05:15 PM UTC
Em analise pelo emissor
-
resolved Apr 09, 2026, 06:34 PM UTC
Ambiente normalizado
Read the full incident report →
