Cielo incident

Indisponibilidade parcial no fluxo do Auto Credenciamento

Minor Resolved View vendor source →

Cielo experienced a minor incident on April 7, 2026 affecting Centrais de Atendimento and Site Cielo, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 03:10 PM UTC
Resolved
Apr 07, 2026, 06:37 PM UTC
Duration
3h 27m
Detected by Pingoru
Apr 07, 2026, 03:10 PM UTC

Affected components

Centrais de AtendimentoSite Cielo

Update timeline

  1. investigating Apr 07, 2026, 04:30 PM UTC

    Identificado indisponibilidade para realizar o auto credenciamento de novos clientes através do Site Cielo e Central de Atendimento. Estamos em sala de crise com os times técnicos.

  2. resolved Apr 07, 2026, 06:37 PM UTC

    Ambiente normalizado