Cielo incident

Indisponibilidade na validação de Biometria Facial para novos credenciais e identidade digital

Minor Resolved View vendor source →

Cielo experienced a minor incident on May 4, 2026 affecting Centrais de Atendimento, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 03:30 PM UTC
Resolved
May 04, 2026, 04:54 PM UTC
Duration
1h 24m
Detected by Pingoru
May 04, 2026, 03:30 PM UTC

Affected components

Centrais de Atendimento

Update timeline

  1. investigating May 04, 2026, 03:30 PM UTC

    Em analise pelos times técnicos