Cielo incident

Falha na validação de biometria via canais digitais

Minor Vendor's status page →

Resolved after 30 minutes, affecting Centrais de Atendimento and Salesforce Atendimento and 1 more, on September 9, 2026.

investigating Sep 09, 2026, 04:08 PM UTC

Em análise com os times técnicos.

Started
Sep 09, 2026, 03:27 PM UTC
Resolved
Sep 09, 2026, 03:57 PM UTC
Duration
30m
Detected by Pingoru
Sep 09, 2026, 03:27 PM UTC

Affected components

Centrais de AtendimentoSalesforce AtendimentoSite Cielo

Update timeline

  1. investigating Sep 09, 2026, 04:08 PM UTC

    Em análise com os times técnicos.

  2. resolved Sep 09, 2026, 04:20 PM UTC

    Normalizado.

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