Chili Piper incident

Timeout (502) errors reported in Canary and Production

Notice Resolved View vendor source →

Chili Piper experienced a notice incident on January 24, 2023 affecting Dashboard and Instant Booker and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2023, 09:58 PM UTC
Resolved
Jan 24, 2023, 10:22 PM UTC
Duration
24m
Detected by Pingoru
Jan 24, 2023, 09:58 PM UTC

Affected components

DashboardInstant BookerBooking LinksInstant Booker Chrome ExtensionCalendar eventsGoogle Calendar

Update timeline

  1. monitoring Jan 24, 2023, 09:58 PM UTC

    Between 9:00 PM GMT and 9:10 PM GMT, we received reports of 502 errors (timeout) being displayed while navigating in Chili Piper's UI, extension, and also while triggering routers. The issue was fixed by our Infrastructure Team after identifying an overload in our database. We're currently monitoring the performance, which has been stable, before moving this to resolved. Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.

  2. resolved Jan 24, 2023, 10:22 PM UTC

    This incident has been resolved. Thank you for your understanding and patience on this and we are sorry again for any inconvenience this issue might have caused you.