Chili Piper incident

Instant Booker Unable to Load - Server Error

Critical Resolved View vendor source →

Chili Piper experienced a critical incident on September 11, 2023 affecting Instant Booker, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 07:30 AM UTC
Resolved
Sep 11, 2023, 07:56 AM UTC
Duration
25m
Detected by Pingoru
Sep 11, 2023, 07:30 AM UTC

Affected components

Instant Booker

Update timeline

  1. investigating Sep 11, 2023, 07:30 AM UTC

    We are aware of an issue with Instant Booker not loading and prompting the following error message: "Error: Server Error The server encountered a temporary error and could not complete your request. Please try again in 30 seconds" Our engineers have identified the cause and are working on a fix.

  2. monitoring Sep 11, 2023, 07:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2023, 07:56 AM UTC

    The issue with Instant Booker has been resolved for all customers. We're now taking the necessary measures to prevent this from happening in the future. Thank you for your continued patience and understanding.