Chili Piper incident
User's Google Calendar Availability not being displayed
Chili Piper experienced a major incident on September 21, 2023 affecting Instant Booker and Booking Links and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 21, 2023, 03:31 PM UTC
Some customers who use Google Calendar and attempt to book appointments via Instant Booker are experiencing problems. The problem is linked to a recent issue that occurred on Google Calendar, which is explained on this page: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ. Due to this issue, some users may have problems with their availability on online booking links. We are closely monitoring the situation and expect that Instant Booker and user availability will return to normal once Google resolves the problem.
- resolved Sep 21, 2023, 07:36 PM UTC
The issue with Google Calendar has been resolved, and the user's availability is now functioning correctly in Chili Piper. For further details regarding the impact, kindly refer to the Google Status page at https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ