Chili Piper incident

Longer than expected loading times

Minor Resolved View vendor source →

Chili Piper experienced a minor incident on September 21, 2023, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2023, 01:50 PM UTC
Resolved
Sep 21, 2023, 07:38 PM UTC
Duration
5h 47m
Detected by Pingoru
Sep 21, 2023, 01:50 PM UTC

Update timeline

  1. investigating Sep 21, 2023, 01:50 PM UTC

    Some users have reported longer loading times and issues saving Chili Piper assets. They are mainly affecting Distro. Our Site Reliability team is aware of the problem and is working on a solution. We anticipate a fix will be implemented soon.

  2. identified Sep 21, 2023, 02:20 PM UTC

    Our Site Reliability team identified an issue in one of our databases. They are currently working on the fix.

  3. identified Sep 21, 2023, 05:48 PM UTC

    Our Site Reliability team has stabilized all affected functionalities except for Distro, which is still experiencing slowness. The engineering team is currently working on a permanent fix. We appreciate your understanding.

  4. resolved Sep 21, 2023, 07:38 PM UTC

    We have successfully resolved the issue with Distro Logs that was affecting a small group of customers. Thank you for your patience while we worked to fix the problem.