Chili Piper incident

[Fire] Constant loading of Concierge services and no Handoff routers loading

Minor Resolved View vendor source →

Chili Piper experienced a minor incident on March 13, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2025, 04:08 PM UTC
Resolved
Mar 13, 2025, 03:30 PM UTC
Duration
—
Detected by Pingoru
Mar 13, 2025, 04:08 PM UTC

Update timeline

  1. resolved Mar 13, 2025, 04:08 PM UTC

    Our team was made aware of a wide-spread issue involving the ChiliCal scheduler for Handoff not loading routers, 404 pages being experienced, errors indicating a connection cannot be established, and perpetual loading of Concierge routes. This issue was a result of unplanned database maintenance which triggered the temporary outage. This does not appear to have impacted our legacy / classic services at this time. We are seeing all services up and running after a brief approximately 20 minute outage.