Chili Piper incident

[Legacy app] Admin center unresponsive in Chrome v135

Major Resolved View vendor source →

Chili Piper experienced a major incident on April 8, 2025 affecting Dashboard, lasting 6h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 06:27 PM UTC
Resolved
Apr 09, 2025, 12:58 AM UTC
Duration
6h 31m
Detected by Pingoru
Apr 08, 2025, 06:27 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Apr 08, 2025, 06:27 PM UTC

    We have discovered that as of the latest update in Google Chrome version 135, the "Admin Center" in our legacy app (apps.chilipiper.com) becomes unresponsive due to memory usage. You are still able to navigate around workspaces, and from workspace-to-workspace, but the browser will become unresponsive if you attempt to navigate back to the Admin Center. Our engineers are investigating the cause right now as it relates to v135. Older versions of Chrome are confirmed not to be impacted. Other browsers or chrome-based browsers appear to be unaffected as well. This does not impact our Demand Conversion Platform (Fire) app.

  2. resolved Apr 09, 2025, 12:58 AM UTC

    We identified a third-party script was causing the admin center page to hang. We have blocked this script, and pages now load as expected. No further impact is expected as a result of blocking this script.