Chili Piper incident

Outage impacting Outlook Add-in for Microsoft customers

Chili Piper experienced a minor incident on September 19, 2024 affecting Instant Booker, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started: Sep 19, 2024, 02:11 PM UTC
Resolved: Sep 19, 2024, 04:36 PM UTC
Duration: 2h 24m
Detected by Pingoru: Sep 19, 2024, 02:11 PM UTC

Affected components

Instant Booker

Update timeline

investigating Sep 19, 2024, 02:11 PM UTC

We are investigating issues with our production Outlook Add-in within our classic product suite for Microsoft customers. This may impact your ability to open the Instant Booker app within Outlook Desktop or Web. Using Instant Booker from within Chili Piper directly will still function as expected. The standard Chrome Extension can still be used to book meetings directly form the extension itself, just not as buttons within Outlook. Existing meetings will not be impacted. This does not impact Concierge form bookings, or meetings booked via booking links. Google customers are not impacted at this time. Our Site reliability team is looking into this, and we expect a fairly rapid solution. Thank you for your patience in the meantime!
resolved Sep 19, 2024, 04:36 PM UTC

We have reverted the change that initiated the Outlook add-in issues and will ensure future deployments are stable. All impacted customers should be back up and running.