Chili Piper incident

Multiple Language Settings in browser cause a "Something Went Wrong Page"

Major Resolved View vendor source →

Chili Piper experienced a major incident on March 11, 2025 affecting Booking Links, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2025, 09:01 AM UTC
Resolved
Mar 11, 2025, 09:51 AM UTC
Duration
49m
Detected by Pingoru
Mar 11, 2025, 09:01 AM UTC

Affected components

Booking Links

Update timeline

  1. investigating Mar 11, 2025, 09:01 AM UTC

    We are currently investigating an issue where Chili Piper Concierge or Scheduling links display a "Something Went Wrong" error page for users with multiple languages set in their Google Chrome settings. Our team is treating this with the utmost urgency, and we are working diligently to identify and resolve the cause. We will provide updates as soon as we have more information.

  2. resolved Mar 11, 2025, 09:51 AM UTC

    Issue is now resolved and users will no longer see the "Something Went Wrong" Page if they have multiple languages in their browser. Thank you for your continued patience and understanding.