Cherwell experienced a notice incident on August 30, 2026 affecting Service Manager / Asset Manager (NSZ), lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (NSZ)
Update timeline
- investigating Aug 30, 2026, 06:47 AM UTC
We have identified the root cause of the issue and implemented the necessary fix. The system is now functioning as expected. However, it may take some time for all data to fully synchronize across the environment. We are actively monitoring the system to ensure stability and will continue to provide updates as needed.
- investigating Aug 30, 2026, 10:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 30, 2026, 10:32 AM UTC
This incident has been resolved.