Cherwell experienced a minor incident on August 27, 2026 affecting Service Manager / Asset Manager (LDZ), lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (LDZ)
Update timeline
- investigating Aug 27, 2026, 03:06 PM UTC
We are currently receiving reports of workflow delays affecting the LDZ Production landscape. Our teams are actively investigating the issue and working to determine the root cause. Further updates will be provided as more information becomes available.
- identified Aug 27, 2026, 03:27 PM UTC
A fix has been identified and implemented to address the workflow delays in the LDZ Production landscape. We are continuing to closely monitor workflow processing to ensure service returns to normal operation and remains stable. Further updates will be provided if required.
- resolved Aug 27, 2026, 06:10 PM UTC
This incident has been resolved.