Cherwell incident

Ivanti Neurons Platform: Periodic Logon Failures (2000203)

Major Resolved View vendor source →

Cherwell experienced a major incident on August 21, 2026 affecting Ivanti Neurons Platform (NVU), lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 02:59 PM UTC
Resolved
Aug 21, 2026, 07:43 PM UTC
Duration
4h 44m
Detected by Pingoru
Aug 21, 2026, 02:59 PM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating Aug 21, 2026, 02:59 PM UTC

    We are currently investigating reports of users encountering HTTP 500 errors when attempting to log in to NVU. Our team has confirmed the issue and is actively working to identify the root cause.

  2. identified Aug 21, 2026, 03:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 21, 2026, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2026, 07:43 PM UTC

    This incident has been resolved.