Cherwell experienced a minor incident on August 13, 2026 affecting Service Manager / Asset Manager (NSZ), lasting 6h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (NSZ)
Update timeline
- monitoring Aug 13, 2026, 01:40 AM UTC
Latency with the application has been identified and corrective action has been taken. We are currently monitoring the landscape and will provide updates.
- monitoring Aug 13, 2026, 03:06 AM UTC
Application performance has returned to expected normals and we continue to monitor the landscape, including workflow processing.
- resolved Aug 13, 2026, 07:48 AM UTC
The system appears stable now, and this incident has been resolved.