Cherwell incident
NVZ PRD - Degraded Workflow Performance For Subset of Customers
Cherwell experienced a minor incident on August 13, 2026 affecting Service Manager / Asset Manager (NVZ), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 07:17 PM UTC
We are seeing indicators of intermittent workflow performance for a small subset of customers on the NVZ PRD landscape. Our cloud team is currently investigating the issue further.
- identified Aug 12, 2026, 07:51 PM UTC
Cloud operations made some adjustments to the Workflow Processor to accommodate the performance spikes, and we are starting to see the performance level out for the affected workflow services. Additional adjustments will be made as needed. We are continuing to isolate the issue and monitor the system performance.
- monitoring Aug 12, 2026, 09:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 13, 2026, 12:45 AM UTC
We will continue to monitor the workflow performance for the next 24 hours.
- resolved Aug 14, 2026, 01:02 PM UTC
This incident has been resolved.