Cherwell experienced a notice incident on August 4, 2026 affecting Service Manager / Asset Manager (NSZ), lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 10:57 AM UTC
We are seeing a degradation of workflow processing performance in the NSZ PRD environment for a subset of customers. Cloud operations have been engaged and are actively investigating this issue further.
- investigating Aug 04, 2026, 11:49 AM UTC
We are troubleshooting the issue. Our teams are closely monitoring the environment and will provide additional updates as more information becomes available.
- investigating Aug 04, 2026, 12:55 PM UTC
The issue is mitigated currently. We are continuing to monitor the landscape and infrastructure and will be sharing the latest updates.
- investigating Aug 05, 2026, 05:19 AM UTC
Customers are continuing to experience delays in workflow execution and related processing activities while remediation efforts remain in progress. Our teams are closely monitoring the environment and will provide additional updates as more information becomes available.
- investigating Aug 05, 2026, 06:34 AM UTC
We are continuing to monitor the service health. We will be sharing the latest updates as more information becomes available.
- investigating Aug 05, 2026, 07:56 AM UTC
The issue is mitigated currently. We are continuing to monitor the landscape and infrastructure and will be sharing the latest updates.
- investigating Aug 05, 2026, 09:27 AM UTC
We are continuing to monitor the service health. We will be sharing the latest updates as more information becomes available.
- investigating Aug 05, 2026, 10:19 AM UTC
We are continuing to monitor the service health. We will be sharing the latest updates as more information becomes available.
- investigating Aug 05, 2026, 12:11 PM UTC
We are continuing to monitor the service health. We will be sharing the latest updates as more information becomes available.
- investigating Aug 05, 2026, 12:59 PM UTC
We are continuing to monitor the service health. We will be sharing the latest updates as more information becomes available.
- resolved Aug 05, 2026, 08:01 PM UTC
We have identified the cause of the workflow performance degradation and implemented corrective actions to resolve the issue. Performance has returned to expected levels, and we continue to monitor the environment to ensure ongoing stability.