Cherwell incident

Neurons Platform (NVU) - Remote Control May Fail to Connect (1797404)

Major Resolved View vendor source →

Cherwell experienced a major incident on March 3, 2026 affecting Ivanti Neurons Platform (NVU), lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 06:33 PM UTC
Resolved
Mar 03, 2026, 09:49 PM UTC
Duration
3h 15m
Detected by Pingoru
Mar 03, 2026, 06:33 PM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating Mar 03, 2026, 06:33 PM UTC

    Site Reliability is investigating and will update as more details become available

  2. identified Mar 03, 2026, 07:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 03, 2026, 07:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 03, 2026, 09:49 PM UTC

    This incident has been resolved.