Cherwell incident
Ivanti Neurons Platform – Issues while using Neurons Bots. - 1837500
Affected components
Ivanti Neurons Platform (MLU)Ivanti Neurons Platform (NVU)Ivanti Neurons Platform (UKU)Ivanti Neurons Platform (FRU)Ivanti Neurons Platform (TTU)Ivanti Neurons Platform (TKU)
Update timeline
- investigating Apr 10, 2026, 10:36 AM UTC
We are currently investigating an issue in Neurons Bots "Custom Actions" that are configured to restrict access by Role are not returning. This will impact the tenants who they have configured. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
- monitoring Apr 10, 2026, 03:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 04:45 AM UTC
This incident has been resolved.
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