Cherwell incident

IAZ PRD -Subset of Customers Encountering Workflow Processing Delays

Minor Resolved View vendor source →

Cherwell experienced a minor incident on April 13, 2026 affecting Service Manager / Asset Manager (IAZ), lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 02:52 PM UTC
Resolved
Apr 13, 2026, 04:15 PM UTC
Duration
1h 22m
Detected by Pingoru
Apr 13, 2026, 02:52 PM UTC

Affected components

Service Manager / Asset Manager (IAZ)

Update timeline

  1. investigating Apr 13, 2026, 02:52 PM UTC

    We are seeing delays in workflow processing on IAZ PRD for a subset of customers. We are investigating and will provide an update as soon as possible.

  2. resolved Apr 13, 2026, 04:15 PM UTC

    Workflow processing seems to be stabilized for the customers that reported issues. Incident is resolved.