Cherwell incident
NVZ PRD Tenants are not accessible - 500 errors
Affected components
Service Manager / Asset Manager (NVZ)
Update timeline
- investigating Apr 15, 2026, 03:49 PM UTC
NVZ PRD Tenants are temporarily not accessible. We are actively investigating this and will provide an update once we have more information.
- investigating Apr 15, 2026, 04:07 PM UTC
Corrective action has been taken to address the accessibility and 500 error issues impacting NVZ PRD tenants. We are actively monitoring the environment to ensure continued stability.
- monitoring Apr 15, 2026, 04:09 PM UTC
Corrective action has been taken to address the accessibility and 500 error issues impacting NVZ PRD tenants. We are actively monitoring the environment to ensure continued stability.
- resolved Apr 15, 2026, 09:17 PM UTC
This incident has been resolved.
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