Cherwell experienced a minor incident on September 2, 2026 affecting Service Manager / Asset Manager (IRW), lasting 7h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 07:37 AM UTC
We are receiving reports of workflow slowness within the IRW PRD Landscape and are currently investigating the issue. Further updates will be provided as information becomes available.
- investigating Sep 02, 2026, 08:26 AM UTC
We continue to investigate the underlying cause of the workflow slowness affecting the IRW PRD Landscape. Our teams are actively engaged in the investigation and analysis. We will continue to provide updates as new information becomes available and as required. Thank you for your patience.
- investigating Sep 02, 2026, 09:29 AM UTC
We are continuing to investigate the issue impacting the IRW PRD Landscape. Our teams remain actively engaged in identifying the underlying cause. We will continue to provide updates as more information becomes available. Thank you for your patience.
- monitoring Sep 02, 2026, 10:22 AM UTC
Workflow performance within the IRW PRD Landscape is showing improvement, and processing times are returning to expected levels. We will continue to closely monitor the environment while investigating the underlying cause of the issue. Further updates will be provided as needed. Thank you for your patience.
- monitoring Sep 02, 2026, 01:42 PM UTC
We have continued to observe stable workflow processing times within the IRW PRD Landscape, with performance remaining within expected levels. We will continue to monitor the environment and investigate the underlying cause of the issue. Further updates will be provided as needed. Thank you for your patience.
- resolved Sep 02, 2026, 03:31 PM UTC
No further instances of workflow slowness have been observed within the IRW PRD Landscape, and processing times have remained stable. As a result, this issue is now considered resolved. As part of our investigation, we have identified opportunities for infrastructure improvements, which will be implemented to further enhance platform resilience and reduce the risk of similar issues occurring in the future. We will continue to review the incident, and a Root Cause Analysis (RCA) will be provided when available. Thank you for your patience throughout this investigation.