Cherwell incident

Ivanti Neurons for ITSM - Issues with NVZ STG/UAT. Tenants may not be accessible

Minor Resolved View vendor source →

Cherwell experienced a minor incident on July 9, 2026 affecting Service Manager / Asset Manager (NVZ), lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 06:53 PM UTC
Resolved
Jul 09, 2026, 10:00 PM UTC
Duration
3h 6m
Detected by Pingoru
Jul 09, 2026, 06:53 PM UTC

Affected components

Service Manager / Asset Manager (NVZ)

Update timeline

  1. investigating Jul 09, 2026, 06:53 PM UTC

    Tenants are temporarily not accessible. We are actively investigating this and will provide an update once we have more information.

  2. monitoring Jul 09, 2026, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2026, 10:00 PM UTC

    This incident has been resolved.