Cherwell incident

Ivanti Neurons for ITSM - Issues with IAZ Prod Connectivity and slowness issues.

Minor Resolved View vendor source →

Cherwell experienced a minor incident on July 6, 2026 affecting Service Manager / Asset Manager (IAZ), lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 11:20 PM UTC
Resolved
Jul 07, 2026, 05:11 AM UTC
Duration
5h 50m
Detected by Pingoru
Jul 06, 2026, 11:20 PM UTC

Affected components

Service Manager / Asset Manager (IAZ)

Update timeline

  1. investigating Jul 06, 2026, 11:20 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 07, 2026, 12:03 AM UTC

    The landscape performance has returned to normal. An investigation is ongoing as we continue to monitor performance.

  3. resolved Jul 07, 2026, 05:11 AM UTC

    This incident has been resolved.