Cherwell experienced a critical incident on July 6, 2026 affecting Service Manager / Asset Manager (IAZ), lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 10:52 AM UTC
We are currently receiving reports that some customers are unable to log in to the IAZ PRD landscape. Our teams are actively investigating the issue and working to identify the cause. We will provide further updates as soon as more information becomes available. We apologise for any inconvenience caused and appreciate your patience while we investigate.
- monitoring Jul 06, 2026, 11:15 AM UTC
We are receiving reports that connectivity has been restored, and customers are now able to successfully access the IAZ PRD landscape. Our teams are actively monitoring the landscape and working to ensure full service stability. We will provide further updates as more information becomes available. Thank you for your patience and understanding.
- resolved Jul 06, 2026, 12:26 PM UTC
This incident has been resolved.