Cherwell experienced a minor incident on July 2, 2026 affecting Service Manager / Asset Manager (IRW), lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 08:49 AM UTC
We are currently receiving reports of degraded performance affecting the IRW PRD landscape. Our teams are actively investigating the issue to determine the cause and assess the overall impact. We will provide further updates as additional information becomes available. Thank you for your patience while we work to resolve this issue.
- investigating Jul 02, 2026, 09:21 AM UTC
Our investigation into the degraded performance affecting the IRW PRD landscape is ongoing. The relevant teams continue to analyse the issue and assess the overall impact. We appreciate your patience while we work to identify the root cause and restore normal service levels. Further updates will be provided as soon as more information becomes available.
- investigating Jul 02, 2026, 09:59 AM UTC
We have identified the cause of the degraded performance impacting the IRW PRD landscape and are actively implementing a solution. Our teams remain engaged in restoration efforts and are closely monitoring the environment as corrective actions are applied. Further updates will be provided as progress is made towards full service restoration.
- monitoring Jul 02, 2026, 12:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2026, 12:41 PM UTC
This incident has been resolved.