Cherwell experienced a minor incident on June 28, 2026 affecting Service Manager / Asset Manager (NSZ), lasting 7d. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (NSZ)
Update timeline
- investigating Jun 28, 2026, 05:34 AM UTC
We are currently investiagating the issue.
- investigating Jun 28, 2026, 05:36 AM UTC
We are continuing to investigate this issue.
- investigating Jun 28, 2026, 07:03 AM UTC
We identified that the F drive was missing, which caused the issue. The drive has now been restored from the storage pool, and the server has been restarted. The system is currently functioning as expected, however, it may take some time for all data to fully synchronize. We are closely monitoring the environment and will continue to provide updates as needed.
- monitoring Jun 28, 2026, 07:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 05, 2026, 06:02 AM UTC
This incident has been resolved.