Cherwell experienced a minor incident on June 24, 2026 affecting Service Manager / Asset Manager (IAZ) and Service Manager / Asset Manager (NSZ), lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (IAZ)Service Manager / Asset Manager (NSZ)
Update timeline
- investigating Jun 24, 2026, 02:20 AM UTC
Our teams identified an issue with internal services leading to some system slowness seen in some tenants. A mitigation step has already been applied and we are monitoring.
- investigating Jun 24, 2026, 02:25 AM UTC
We are continuing to investigate this issue.
- resolved Jun 24, 2026, 02:47 AM UTC
This cluster is now stabilized and this issue should be resolved. If you continue to see issues please contact the Support team.