Cherwell incident

Ivanti Neurons Platform - Users people page is saying unavailable - 1940141

Minor Resolved View vendor source →

Cherwell experienced a minor incident on September 11, 2026 affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (NVU) and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 12:43 PM UTC
Resolved
Sep 11, 2026, 03:56 PM UTC
Duration
3h 13m
Detected by Pingoru
Sep 11, 2026, 12:43 PM UTC

Affected components

Ivanti Neurons Platform (MLU)Ivanti Neurons Platform (NVU)Ivanti Neurons Platform (UKU)Ivanti Neurons Platform (FRU)Ivanti Neurons Platform (TTU)Ivanti Neurons Platform (TKU)

Update timeline

  1. investigating Sep 11, 2026, 12:43 PM UTC

    Ivanti Neurons platform - customers may observe the Users details page as Unavailable. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

  2. identified Sep 11, 2026, 02:26 PM UTC

    The issue has been identified and the fix is being implemented.

  3. monitoring Sep 11, 2026, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2026, 03:56 PM UTC

    This incident has been resolved.