Cherwell experienced a minor incident on September 9, 2026 affecting Service Manager / Asset Manager (LDZ), lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 02:37 PM UTC
We are seeing performance degradation on workflows in the LDZ PRD landscape. We are actively investigating this and will provide an update once we have more information.
- monitoring Sep 09, 2026, 03:38 PM UTC
We have identified the source of the workflow performance degradation impacting the LDZ PRD landscape and have implemented mitigation actions. Service performance is showing signs of improvement, and we continue to monitor recovery while queued processing returns to normal levels. Our teams remain actively engaged and will provide further updates as they become available.
- resolved Sep 09, 2026, 04:56 PM UTC
This incident has been resolved.