Cherwell experienced a notice incident on September 18, 2026 affecting Service Manager / Asset Manager (IRW), lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 12:56 PM UTC
We have received reports of users experiencing connectivity issues within the IRW Production landscape. Our teams are actively investigating the problem and working to identify the cause. Further updates will be provided as soon as possible.
- identified Sep 18, 2026, 01:05 PM UTC
We have identified the cause of the connectivity issues affecting the IRW Production landscape and are actively working to implement a fix. We will continue to provide updates as progress is made and apologise for any inconvenience caused.
- monitoring Sep 18, 2026, 01:23 PM UTC
A fix has been applied for the connectivity issues affecting the IRW Production landscape, and connections should now be restored. We will continue to monitor the environment closely to ensure service stability.
- resolved Sep 18, 2026, 02:06 PM UTC
The connectivity issue affecting the IRW Production landscape has been resolved. The environment remains stable, and no further reports of issues have been received. An RCA will be provided shortly.