Cherwell experienced a critical incident on September 14, 2026 affecting Service Manager / Asset Manager (IAZ), lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 01:09 PM UTC
We are currently receiving reports that users are unable to connect to the IAZ Production landscape. Our teams are actively investigating the issue and working to determine the cause. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Sep 14, 2026, 01:41 PM UTC
A fix has been applied for this issue, and connectivity to the IAZ Production Landscape has been restored. We will continue to closely monitor the environment while our investigation remains ongoing to ensure service stability. Further updates will be provided if required.
- resolved Sep 14, 2026, 02:29 PM UTC
This incident has been resolved. Once the RCA is completed, it will be attached to https://hub.ivanti.com/s/article/IAZ-PRD-Landscape-Incident-Report.