Cherwell experienced a major incident on June 22, 2026 affecting Service Manager / Asset Manager (IAZ), lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 03:22 PM UTC
IAZ PRD tenants are temporarily not accessible and/or performance is heavily impacted. We are actively investigating this and will provide an update once we have more information.
- identified Jun 22, 2026, 03:32 PM UTC
The issue has been identified, and a fix has been implemented.
- identified Jun 22, 2026, 03:57 PM UTC
Performance indicators show that the landscape has recovered but there some cache clearing that is still in progress which could have an impact on performance. Full recovery is expected within 15 mins or sooner.
- resolved Jun 22, 2026, 04:23 PM UTC
The incident has been resolved. The RCA will be completed and published on https://hub.ivanti.com/s/article/IAZ-PRD-Landscape-Incident-Report once it is approved. You can follow that article to be notified once it has been published.