Cherwell incident

Ivanti Neurons – Service Degradation (ITSM – IRW PRD)

Minor Resolved View vendor source →

Cherwell experienced a minor incident on June 22, 2026 affecting Service Manager / Asset Manager (IRW), lasting 2d 13h. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2026, 12:30 AM UTC
Resolved
Jun 24, 2026, 01:34 PM UTC
Duration
2d 13h
Detected by Pingoru
Jun 22, 2026, 12:30 AM UTC

Affected components

Service Manager / Asset Manager (IRW)

Update timeline

  1. investigating Jun 22, 2026, 12:30 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 22, 2026, 12:30 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 22, 2026, 01:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 22, 2026, 01:17 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 22, 2026, 01:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 22, 2026, 02:23 AM UTC

    The fix has been implemented and systems are stabilizing. We will continue to monitor closely over the next 24 hours for any further issues.

  7. monitoring Jun 22, 2026, 05:27 AM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Jun 22, 2026, 07:47 AM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Jun 22, 2026, 10:22 AM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Jun 22, 2026, 12:52 PM UTC

    We are continuing to monitor for any further issues.

  11. resolved Jun 24, 2026, 01:34 PM UTC

    This incident has been resolved.