Cherwell incident

Ivanti Neurons – Service Degradation (ITSM – IRW PRD)

Minor Ongoing View vendor source →

Cherwell is currently experiencing a minor incident affecting Service Manager / Asset Manager (IRW), which began 3h ago. The vendor's full update timeline is below.

Started
Jun 22, 2026, 12:30 AM UTC
Resolved
Ongoing
Duration
● 2h 31m
Detected by Pingoru
Jun 22, 2026, 12:30 AM UTC

Affected components

Service Manager / Asset Manager (IRW)

Update timeline

  1. investigating Jun 22, 2026, 12:30 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 22, 2026, 12:30 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 22, 2026, 01:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 22, 2026, 01:17 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 22, 2026, 01:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 22, 2026, 02:23 AM UTC

    The fix has been implemented and systems are stabilizing. We will continue to monitor closely over the next 24 hours for any further issues.