Cherwell incident
Ivanti Neurons for ITSM LDZ PRD – Degraded Performance and Connection Issues
Cherwell experienced a major incident on June 15, 2026 affecting Service Manager / Asset Manager (LDZ), lasting 2d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 08:31 AM UTC
We are currently receiving reports of degraded performance and connection issues on the LDZ PRD landscape. Our teams are actively investigating the issue and will provide further updates as more information becomes available.
- investigating Jun 15, 2026, 09:27 AM UTC
Services are currently being restored on the LDZ PRD landscape, and customers should begin to see an improvement in performance and connectivity. We will continue to monitor the environment closely and provide further updates as needed.
- monitoring Jun 15, 2026, 09:28 AM UTC
We will continue to monitor the environment closely to ensure stability for LDZ PRD.
- investigating Jun 15, 2026, 10:48 AM UTC
The previously identified performance issue on the LDZ PRD landscape has reoccurred. Our teams are actively investigating and will provide further updates as more information becomes available.
- investigating Jun 15, 2026, 12:17 PM UTC
Performance has improved across the landscape. Our teams remain engaged and are actively working towards resolving the issue.
- investigating Jun 15, 2026, 01:34 PM UTC
We are continuing to investigate the issue and we will provide a further update as soon as more information becomes available. If you begin to experience issues, please contact Support.
- investigating Jun 15, 2026, 03:02 PM UTC
The previously identified performance issue on the LDZ PRD landscape has reoccurred. Our teams are actively investigating and will provide further updates as more information becomes available.
- investigating Jun 15, 2026, 04:57 PM UTC
Service has largely stabilized in the LDZ PRD landscape. Our teams remain engaged and are actively investigating and monitoring the landscape to ensure continued stability. We will share additional updates as more information becomes available.
- investigating Jun 15, 2026, 11:01 PM UTC
Service has largely stabilized in the LDZ PRD landscape. Our teams remain engaged and are actively investigating and monitoring the landscape to ensure continued stability. We will share additional updates as more information becomes available.
- monitoring Jun 16, 2026, 10:16 AM UTC
Following our investigation, mitigation actions have been applied to the affected landscape to address the issue. Performance is now stabilising, and we are actively monitoring the environment to ensure continued service stability.
- resolved Jun 17, 2026, 05:49 PM UTC
The previous mitigation actions has resolved this incident.