Cherwell incident

Ivanti Neurons - Patch Intelligence search may encounter timeout errors (1854333)

Minor Resolved View vendor source →
Started
Apr 24, 2026, 08:27 PM UTC
Resolved
Apr 29, 2026, 03:07 PM UTC
Duration
4d 18h
Detected by Pingoru
Apr 24, 2026, 08:27 PM UTC

Affected components

Ivanti Neurons Platform (NVU)

Update timeline

  1. investigating Apr 24, 2026, 08:27 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 27, 2026, 02:17 PM UTC

    We are continuing to investigate this issue and hope to have more details soon

  3. identified Apr 28, 2026, 01:12 PM UTC

    Development is working on a fix

  4. resolved Apr 29, 2026, 03:07 PM UTC

    The timeout errors have been resolved and service stability has been restored; the new search enhancements will be available in a future update

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