Cherwell experienced a minor incident on June 3, 2026 affecting Service Manager / Asset Manager (IRW), lasting 5h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 08:48 AM UTC
We are currently receiving reports of degraded performance and intermittent connection issues on the IRW PRD landscape. Our teams are actively investigating the issue and will provide further updates as more information becomes available.
- investigating Jun 03, 2026, 09:40 AM UTC
We are continuing to observe intermittent performance issues on the IRW PRD landscape. Our teams remain actively engaged in the investigation and are working to identify the root cause. Further updates will be provided as soon as more information becomes available.
- monitoring Jun 03, 2026, 11:17 AM UTC
Our engineers have implemented a corrective measure to resolve the problem, and we are actively monitoring its performance to ensure that it meets our quality standards and does not reoccur.
- resolved Jun 03, 2026, 02:24 PM UTC
Following the implementation of corrective measures, performance on the IRW PRD landscape appears to have stabilised and the issue looks to be resolved. An RCA will be provided once the investigation is complete.