Cherwell experienced a minor incident on June 2, 2026 affecting Service Manager / Asset Manager (IRW), lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 10:15 AM UTC
We are currently experiencing performance issues impacting the IRW PRD landscape. Our team is actively investigating the issue and working to identify the root cause. Further updates will be provided as soon as more information becomes available.
- monitoring Jun 02, 2026, 10:49 AM UTC
Performance for the IRW PRD landscape has been restored. Our teams are continuing to monitor the environment closely while we investigate the root cause of the issue. Further updates will be provided as more information becomes available.
- monitoring Jun 02, 2026, 12:40 PM UTC
The IRW PRD landscape remains stable following the earlier performance impact. Our teams are continuing to monitor the landscape closely while we investigate the underlying cause. Further updates will be provided as more information becomes available.
- resolved Jun 02, 2026, 03:30 PM UTC
No further issues have been reported in the IRW PRD landscape, and the service appears to be stable. The issue looks to be resolved at this time. Our teams will continue to investigate and confirm the root cause, and a detailed RCA will be provided shortly.